Virgin Media Community

[Okankes]

Tv connects to the wifi but it says we have no internet access. Previously has connected no problems but stopped working around 4 months ago. Have tried every single suggestion read online and suggested by Sony customer support but no luck. The latest suggestion is to “disable ipv6 on the LAN side”, wanted to check if there any potential risks and issues with doing this? Also a little list of some of the things we’ve tried, if anyone has any other suggestions! Tv works using Ethernet cable or even hot spotting 4g through our phones.

Full reset of both tv and router.

Time and date on tv.

Latest software updates.

Thanks

[legacy1]

No IPv6 as of yet so not a problem.

The wireless on the hub can be a problem so best to get your own wireless router and use hub in modem mode.

[gary_dexter]

Virgin do not support IPV6.

[Adduxi]

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@Okankes wrote:

Tv connects to the wifi but it says we have no internet access. < snip> Thanks

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Have you tried setting a static IP address outside the Hub 3 DHCP scope?  My Sony TV was a bit weird when I used a Reserved DHCP, and since I used a static IP, it's been fine.  

[Okankes]

Just tried that before posting this actually, still no luck