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Slow internet

Davycrocket
On our wavelength

on ‎16-02-2023 19:03

Internet slow not responding on Ipad we have 2 virgin media pods one upstairs and one downstairs upstairs really slow

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4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

on ‎17-02-2023 00:36

What are your connections like on an ethernet cable connected device? That is... is it just a wifi issue?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Martin_N
Forum Team
Forum Team

on ‎19-02-2023 12:59

Hi Davycrocket,

Thank you for your post. I'm sorry to hear about the issue with your WiFi pods. 

If you can please answer jbrennand's question we can further diagnose this. 

^Martin

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Davycrocket
On our wavelength
In response to Martin_N

on ‎19-02-2023 15:49

Apparently having spoke to VM problem is in the area

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Adri_G
Forum Team
Forum Team
In response to Davycrocket

on ‎21-02-2023 17:05

Hey Davycrocket, thanks for your update.

Sorry to see you've been affected by an area outage that caused the issues with your service recently.

Based on our latest checks on this, the area fault was short-term and looks like it's now cleared.

Please, do let us know in case you're still experiencing an issue with your connection and we're happy to assist.

Adri
Forum Team

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