Menu
Reply
coth
  • 25
  • 0
  • 4
On our wavelength
154 Views
Message 1 of 7
Flag for a moderator

Slow internet and self-test

Hey all,

I'm getting sub 15 meg on average (yes, over WiFi, but it's close to the router and I've had way higher download rates in the past) and I tried the support option in the VM app.  I see this as the result of the test.  What does it mean and is anyone actually doing anything about it?  Obviously I could spend an hour on hold but we're supposed to be avoiding using call centres, right?

Screenshot_20210116-183208.png

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
149 Views
Message 2 of 7
Flag for a moderator

Re: Slow internet and self-test

What is your connection like using ethernet cable ?

 

May I suggest that you download and install a Wi-Fi analyser to show if there are any foreign Wi-Fi broadcasts interfering with your own Wi-Fi signals and where there are poor signal strengths..

From there you can look at refining your own Wi-Fi broadcasts.

I use this one ...

WiFi Analyzer Premium - Apps on Google Play

wifi-2


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
coth
  • 25
  • 0
  • 4
On our wavelength
143 Views
Message 3 of 7
Flag for a moderator

Re: Slow internet and self-test

Thanks for the reply.  On a comparing "apples with apples" basis, after rebooting all devices and using the same speed test application, and in the same physical location, would you not agree that if I have had much higher speeds in the past then my method of testing might not reveal the actual "to router" speed but it's useful as a comparison?

 

TLDR This an an out of the ordinary situation.

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
140 Views
Message 4 of 7
Flag for a moderator

Re: Slow internet and self-test

I don't understand what you mean.

All I am trying to do is get a picture of your WAN & LAN setup.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
gary_dexter
  • 29.67K
  • 1.82K
  • 3.92K
Alessandro Volta
139 Views
Message 5 of 7
Flag for a moderator

Re: Slow internet and self-test


@coth wrote:

Thanks for the reply.  On a comparing "apples with apples" basis, after rebooting all devices and using the same speed test application, and in the same physical location, would you not agree that if I have had much higher speeds in the past then my method of testing might not reveal the actual "to router" speed but it's useful as a comparison?

 

TLDR This an an out of the ordinary situation.


It’s not unusual or out of the ordinary at all.

To confirm you’re getting your “correct” speeds you’ll need to use a wired connection.


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Ghauri786
  • 19
  • 0
  • 0
Joining in
24 Views
Message 6 of 7
Flag for a moderator

Re: Slow internet and self-test

I am on 1gb plan, but recently i am getting 40-45mb both ethernet and wifi. Keep contacting vm and getting messages back that it will be fixed the following day. It works fine for a very short time before returning back to that lower speed.

I cannot even run self test on hub 4. I am always re-directed to these forums to check.

I have complained to vm, but the issue is still there.

Any help or advice

0 Kudos
Reply
Zach_R
  • 156
  • 1
  • 9
Forum Team
Forum Team
13 Views
Message 7 of 7
Flag for a moderator

Re: Slow internet and self-test

Hi @Ghauri786,

Thank you for your post. I am so sorry to hear that you're having these ongoing issues with your broadband connection.

I can see that you've already made a thread about this which my colleague has responded to you on. Please get back to us there and we'll be more than happy to continue helping you.

Thanks,



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply