Hi, recently joined virgin media after they installed fiber in our area.
Having originally signed up for M500 we were given a hub 3. WiFi speeds test healthy between 450-550Mbps however ethernet is limited to 100-200Mbps. Which is a problem since I intend to use the service in modem mode with a WiFi mesh system connected via Ethernet.
After joining o2 we became entitled to a free upgrade to Gigabit as part of the Volt offering.
As part of the upgrade the hub 3 was replaced with a hub 4, despite being hopeful this would solve the issue it unfortunately did not.
Ethernet clients are still restricted to 100-200Mbps internet access, as a test I even connected two laptops via Ethernet and ran a Speedtest between them on the Hub 4 LAN network, this comes back with a healthy 1Gbps result.
Does anyone have any suggestions on how to improve the Ethernet internet speed?
The issue is not with the cables, as mentioned above using the same cables I’m able to achieve 1Gbps speed tests between two laptops connected to separate LAN ports on the router.
The confirms the cables are capable of performing at 1Gbps, however when the same laptops, with the same cables try to speed test with the internet (both Speedtest and Samknows real speed) they are limited to 100-200Mbps.
To establish what speed is being delivered to your Hub can you do this. _________________________________________________________
As you expect >100Mbps then connect a 1GB enabled computer/laptop (check the NIC card setting is at 1GB and not dropped to 100Mbps), with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”
If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.
Report back what that gets.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.