Hi
Having TV and Broadband issues.
We’ve had work done in house over past few months and moved out whilst it was being done. The electrician moved the Virgin cables to a new cupboard and put in some Cat6/Coax etc.
The units we have are
Hub 3 supplied from a Tratec FDU-51 4 Way Distribution Unit
We also found another unit (I think an older unit) that was under the floor - Technetix IPI-51 Isolator / Power Inserter - not used currently
We also have found a coax cable which has a two inch long barrel covered by plastic protector in-line in the middle of the cable - Teleste ASH-GISX101-VM01 5-1700Mhz Withstand Galvanic Isolator
I’m sure we also had a cable that ran from a socket in the living room under the house. We were originally an NTL customer in early 2000s and then moved to Virgin and moved to 600Mb Broadband. If this supply was switched off then it caused issues with the TV.
Now we are back in, the Broadband has been ok but been stopping occasionally but the TV boxes are showing network errors and is only reaching 16% on channel refresh and no TV or catchup etc.
Can anyone please let me know what the power cable looked like please and where it went to so we can search for it. It was not like those other supplies noted on other posts where the Coax came out of the power unit - this was more like a charger socket with a thin power cable coming out of it.
Thanks
