Virgin Media Community

[jem101]

Think of a single track country lane compared to a four-lane motorway. If you happen to be the only car out that day then there won’t be much difference in your progress. Add some more cars (more people using the same network segment as you) and……

This is a particularly simplistic analogy but to explain it further I’d have to start talking about channel bonding etc. and nobody wants to go over all that, especially on a nice Friday evening.

[LoneWolf1152]

I don't know what has happened but more upstream channels have appeared!

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600007 41 5120 64 qam 13
2 39400019 41 5120 64 qam 12
3 46200009 42.5 5120 64 qam 11
4 53699961 42.5 5120 64 qam 10


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

[LoneWolf1152]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600007	41	5120	64 qam	13
2	39400019	41	5120	64 qam	12
3	46200009	42.5	5120	64 qam	11
4	53699961	42.5	5120	64 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[LoneWolf1152]

This was after I rebooted the router earlier.

[Kath_F]

Hi LoneWolf1152, 

Thanks for your post and apologies to see you are having continued issues. 

I'd love to be able to take a look at this further for you but I've been unable to locate your account based on your forum credentials. 

I will need to confirm some information with you in order for me to proceed with checks. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,
 

[LoneWolf1152]

The enginner came today already.

[LoneWolf1152]

Hi everyone,

The engineer came earlier today and installed a silver thing onto the coaxal cable, he also replaced the coaxal cable and checked the box outside and found some loose wiring which was not tight which he fixed, he also I believe moved our house down to a different port in the cabinet outside, hopefully this fixes the issues. He said the downstream power levels were too high and after installing the silver thing it improved.

Overall, it was a pleasant experience and he was quite insightful, it was also a quick job. Great Service!

[Beth_G]

Hey LoneWolf1152,

I'm pleased to hear that the engineer was able to resolve the issues for you and that you're happy with the service you've received, that's great.

If you do need help with anything else, please don't hesitate to ask us from here.

All the best 🙂

Beth