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SLOW BROABAND SPEED AFTER UPGRADE TO VIVID 350MB

Hello,

I have upgraded from 200MB to the faster 350MB Broadband with VM yesterday.

I received and setup the new HUB 3.0 after endless calls to tech helpline. The speedtests I have done are not giving me internet speeds any where near the 350MB, they are in the region of 130-170MB which is very low.

I have rebooted the hub several times, powered it off and back on, checked my PC which has a gigabit network adapter. I only have CAT5 cables at present.

Am awaiting technical help on Tuesday and will be receiving CAT6 cable which was not provided with the HUB 3.0.

Please find attached technical network status data from the HUB 3.0 to see if anybody on this group can make out what the issue may be happening.

 

 

 

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Very Insightful Person
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Re: SLOW BROABAND SPEED AFTER UPGRADE TO VIVID 350MB

Make sure that your device with a gigabit network card has the most up to date drivers. Use a good Cat5e/6 ethernet cable to connect it directly to the Hub - which you have put into modem mode (see VM website for "how to") this ensures only your one device is connected. Check speeds like that first.

If they are still low - then, boot up your device into "safe mode with networking" (to disable any software on it that could be limiting speeds - lots do!). Run the speedtests at speedtest.net (try on x2 close VM servers) using 2 different browsers preferably with one of which is a fresh download of one you haven’t previously used (e.g. Firefox, Opera, Safari etc - there are several reports on here of certain browsers causing speed issues).

Try that and report back what you get.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: SLOW BROABAND SPEED AFTER UPGRADE TO VIVID 350MB

Cable Modem Status


Item Status Comments
Acquired Downstream Channel (Hz) 419000000 Locked
Ranged Upstream Channel (Hz) 39400041 Locked
Provisioning State Online

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 419000000 -2.7 38 256 qam 32
2 203000000 0.2 40 256 qam 9
3 211000000 0 40 256 qam 10
4 219000000 0 40 256 qam 11
5 227000000 -0.4 40 256 qam 12
6 235000000 -0.7 40 256 qam 13
7 243000000 -1.5 40 256 qam 14
8 251000000 -0.5 40 256 qam 15
9 259000000 -0.2 40 256 qam 16
10 267000000 -0.2 40 256 qam 17
11 275000000 -0.5 40 256 qam 18
12 283000000 -0.9 40 256 qam 19
13 291000000 -0.7 40 256 qam 20
14 299000000 -0.7 40 256 qam 21
15 307000000 -0.9 40 256 qam 22
16 315000000 -0.9 40 256 qam 23
17 323000000 -0.9 40 256 qam 24
18 363000000 -2.2 38 256 qam 25
19 371000000 -2.2 40 256 qam 26
20 379000000 -2.2 38 256 qam 27
21 387000000 -2 40 256 qam 28
22 395000000 -2 40 256 qam 29
23 403000000 -2.4 40 256 qam 30
24 411000000 -2.4 38 256 qam 31

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 0 0
2 Locked 40.3 8 0
3 Locked 40.3 6 0
4 Locked 40.3 7 0
5 Locked 40.3 8 0
6 Locked 40.3 6 0
7 Locked 40.3 0 0
8 Locked 40.3 4 0
9 Locked 40.3 5 0
10 Locked 40.3 6 0
11 Locked 40.3 6 0
12 Locked 40.3 5 0
13 Locked 40.3 5 0
14 Locked 40.3 7 0
15 Locked 40.9 4 0
16 Locked 40.3 17 0
17 Locked 40.3 6 0
18 Locked 38.9 5 0
19 Locked 40.3 5 0
20 Locked 38.9 5 0
21 Locked 40.3 8 0
22 Locked 40.3 7 0
23 Locked 40.3 8 0
24 Locked 38.9 17 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400041 4.675 5120 64 qam 2
2 25800000 4.525 5120 64 qam 4
3 32599974 4.675 5120 64 qam 3
4 46200000 4.675 5120 64 qam 1

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

General Configuration
Network access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode Docsis30
Config file 834ncxv9873254k;fg87dsfd;kfoA,.

Primary Downstream Service Flow
SFID 20780
Max Traffic Rate 402500089
Max Traffic Burst 42600
Min Traffic Rate 0

Primary Upstream Service Flow
SFID 20429
Max Traffic Rate 38500089
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

Network Log
Time Priority Description


25/08/2019 12:27:27 Error DHCP RENEW sent - No response for IPv4;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;


26/08/2019 01:08:46 critical No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;


26/08/2019 07:14:17 Error DHCP RENEW sent - No response for IPv4;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;


26/08/2019 13:29:57 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 16:05:4 critical No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;


30/08/2019 10:24:31 Error DHCP RENEW sent - No response for IPv4;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;


30/08/2019 14:37:49 critical No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;


30/08/2019 23:04:41 Error DHCP RENEW sent - No response for IPv4;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;


31/08/2019 11:44:55 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;


01/09/2019 04:54:35 critical No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;


04/09/2019 07:42:5 Error DHCP RENEW sent - No response for IPv4;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;


05/09/2019 15:08:15 Warning! RCS Partial Service;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
06/09/2019 08:35:50 critical No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;


09/01/2020 11:15:58 notice Unit has been restored to factory defaults from a software issued command;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:28 critical No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;


15/02/2020 16:33:43 Error DHCP RENEW sent - No response for IPv4;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;


15/02/2020 19:08:21 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;


15/02/2020 19:08:21 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;


16/02/2020 07:26:55 Warning! RCS Partial Service;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:03:49 critical No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXX:db;CMTS-MAC=XXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

 

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Re: SLOW BROABAND SPEED AFTER UPGRADE TO VIVID 350MB

thanks will try to do as you have stated, thanks once again.
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Alessandro Volta
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Re: SLOW BROABAND SPEED AFTER UPGRADE TO VIVID 350MB

Those stats are fine, although by the look of the messages in the log you have been given a ‘reconditioned/reused/returned’ hub from another user. 


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There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2