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Alessandro Volta
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Message 11 of 13
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Re: Rubbish wifi speed and connectivity

Re-read post 6.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 12 of 13
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Re: Rubbish wifi speed and connectivity

 

Cable Modem Status
Item Status Comments
Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
Channel Overview Downstream Upstream
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0

3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
3 427000000 2.299999 38.983261 QAM256 3
1 411000000 2.700001 38.983261 QAM256 1
2 419000000 3.700001 38.605377 QAM256 2
4 435000000 3.299999 38.605377 QAM256 4
5 443000000 3.000000 38.605377 QAM256 5
6 451000000 3.099998 38.983261 QAM256 6
7 459000000 2.599998 38.983261 QAM256 7
8 467000000 2.900002 38.983261 QAM256 8
9 475000000 2.299999 38.605377 QAM256 9
10 483000000 2.099998 38.605377 QAM256 10
11 491000000 2.200001 38.983261 QAM256 11
12 499000000 1.799999 38.605377 QAM256 12
13 507000000 1.900002 38.605377 QAM256 13
14 515000000 2.400002 38.983261 QAM256 14
15 523000000 2.500000 38.605377 QAM256 15
16 531000000 2.500000 38.605377 QAM256 16
17 539000000 2.299999 38.605377 QAM256 17
18 547000000 2.099998 38.605377 QAM256 18
19 555000000 1.799999 38.605377 QAM256 19
20 563000000 1.500000 38.605377 QAM256 20
21 571000000 1.900002 38.983261 QAM256 21
22 579000000 0.900002 38.983261 QAM256 22
23 587000000 1.599998 38.605377 QAM256 23
24 595000000 1.799999 38.983261 QAM256 24
25 635000000 1.400002 38.605377 QAM256 25
26 643000000 0.700001 38.983261 QAM256 26
27 651000000 0.900002 38.605377 QAM256 27
28 659000000 -0.599998 37.636276 QAM256 28
29 667000000 0.599998 38.605377 QAM256 29
30 675000000 0.400002 38.605377 QAM256 30
31 683000000 0.099998 38.605377 QAM256 31


3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
3 Locked 0 0 0
1 Locked 52177387 0 0
2 Locked 49423945 0 0
4 Locked 53987394 0 0
5 Locked 51628723 0 0
6 Locked 1713223453 0 0
7 Locked 49218105 0 0
8 Locked 1677333920 0 0
9 Locked 27395373 0 0
10 Locked 27290912 0 0
11 Locked 26121169 0 0
12 Locked 26706786 0 0
13 Locked 25806353 0 0
14 Locked 26059943 0 0
15 Locked 25386987 0 0
16 Locked 27377099 0 0
17 Locked 26804465 0 0
18 Locked 27876537 0 0
19 Locked 21970288 0 0
20 Locked 27383864 0 0
21 Locked 27276506 0 0
22 Locked 26764911 0 0
23 Locked 27644604 0 0
24 Locked 58155036 0 0
25 Locked 56201372 0 0
26 Locked 54299379 0 0
27 Locked 55938821 0 0
28 Locked 53866396 0 0
29 Locked 55793425 0 0
30 Locked 54018623 0 0
31 Locked 1862702696 0 0


3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 96 4K 1880 QAM4096 728


3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33 Locked -2.3 28071593 0

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 48.520599 5120 KSym/sec 64QAM 1
2 53700000 47.270599 5120 KSym/sec 64QAM 2
3 46200000 46.520599 5120 KSym/sec 64QAM 3
4 39400000 46.520599 5120 KSym/sec 64QAM 4


3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 6 0
2 US_TYPE_STDMA 0 0 6 0
3 US_TYPE_STDMA 0 0 6 0
4 US_TYPE_STDMA 0 0 6 0

Network Log
Time Priority Description
Sat 20/06/2020 21:24:37 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 21/06/2020 14:38:14 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 23/06/2020 00:24:31 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 24/06/2020 22:45:56 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 25/06/2020 20:46:10 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 27/06/2020 11:09:19 4 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 28/06/2020 02:26:49 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 28/06/2020 02:36:04 4 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 28/06/2020 03:21:22 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 28/06/2020 03:22:24 4 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 28/06/2020 03:37:53 4 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 28/06/2020 04:04:55 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 29/06/2020 16:58:29 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 30/06/2020 02:38:12 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 30/06/2020 22:04:41 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 01/07/2020 22:31:38 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/07/2020 13:33:10 4 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 05/07/2020 20:23:40 4 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 06/07/2020 15:21:03 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 08/07/2020 22:41:45 4 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 09/07/2020 18:57:38 4 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 10/07/2020 07:32:00 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 14/07/2020 07:11:44 4 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 15/07/2020 12:42:55 4 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 16/07/2020 10:55:07 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/07/2020 12:53:01 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/07/2020 12:53:11 5 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/07/2020 12:53:24 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/07/2020 13:02:19 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 17/07/2020 13:31:23 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 21/07/2020 08:10:42 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 22/07/2020 08:24:41 4 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 22/07/2020 09:52:58 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 23/07/2020 00:08:49 4 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 23/07/2020 15:53:00 4 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 23/07/2020 18:41:05 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 26/07/2020 16:09:49 4 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 26/07/2020 17:02:41 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 27/07/2020 02:01:12 4 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 27/07/2020 11:52:39 4 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 29/07/2020 04:57:29 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 01/08/2020 01:52:50 4 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 01/08/2020 08:52:55 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 01/08/2020 12:41:47 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 01/08/2020 12:41:48 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 01/08/2020 12:42:07 3 Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

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Forum Team
Forum Team
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Message 13 of 13
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Re: Rubbish wifi speed and connectivity

Hi Nigelkick,

 

Thanks for posting and apologies for the service issues.

 

I've had a check on our systems today and no issues are showing. All the levels are in spec as well. 

 

I hope therefore everything is resolved for you, however if not could you do a PIN hole reset for me on the router? You can find out how to do this here

 

If that doesn't sort things, please can you setup a free BQM. I've attached this guide which should provide more information.

 

Regarding the boosters and getting the most out of your 1GB service, please see here and here for further assistance.

 

Kind regards,

John_GS
Forum Team

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