If you continue to see a red light after a pinhole reset, and you're not using modem mode (the "magenta" light looks red to my eye) then you need the hub replacing. Sometimes it's just a faulty overheating sensor on the hub, in which case normal connection occurs. If this applies to you, you still need a new hub, but it probably won't fix the packet loss. If the red LED is actually denoting a hardware fault, replacing it may cure the problem.
At the moment it seems that VM's network is creaking under the strain of all the home working and schooling, that might be the cause of your packet loss. Do the reset, report back. the forum staff can get a replacement hub sent out if that's needed, and that avoids the misery of trying to deal with VM be telephone. Also, setup a BQM over at https://www.thinkbroadband.com/broadband/monitoring/quality that'll show what's going on with your VM connection. Post a link to a live, shared graph here and we'll see what's happening. Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can do that immediately.
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