on 30-01-2023 13:12
Our router has not arrived and can't get anywhere on the phone with out an account number. Called a number of times and account can't be found with post code or email
on 30-01-2023 15:18
You should receive an sms from yodel with delivery details.
Have you tried calling the pre-installs team on 0800 052 1734? They should be able to update you,
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
on 30-01-2023 16:39
Thank you for reaching out to us here, welcome to the community.
Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Here to help! I'm an install manager helping out whilst working from home. Find out more