My next problem is that I need an engineer to help with the telephone adapter as all of my three telephones around the house are not near my router. I think that Virgin have not thought this changeover problem out at all. How many other customers also have this problem?
Sorry to hear about your issue, with the changeover if the handsets aren't wireless and as we're now running the phone lines via the hub this would be up to the customer whether they configure the set up to using wireless handsets / whichever option may suit you best.
So that means that if a householder has four landline handsets they would have to purchase a base unit and handsets if they wish for more than one room to have a telephone? That is an unfair expense especially for pensioners who at the moment are struggling to pay ever increasing bills?