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Message 21 of 29
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Re: Ring doorbell

I had the same problem and yes the problem is with the Hub 3.0.  The issue is the firewall on the local router.  If you turn off the firewall it works but obviously you don't want to do that so a workaround I used was to put the IP address of my Iphone as the IP on the DMZ on my router and it now works, don't ask me how I had a long chat with the tech person for Ring and 2 hours later we got down to the bottom of it.

Virgin were no good at all 1st call you get is from some Indian who are always unhelpful and have a bad attitude and want to get your off the phone as soon as possible and go by the book e.g. manual anything outside of that they have no idea about troubleshooting.  It depends who you get at the end of the day.

Anyway good luck give it a try and let me know how it goes.

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Message 22 of 29
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Re: Ring doorbell

same problem for me but only recently the doorbell used to work on the ipad till the other day, still works fine on android and alexa....

so....

an hour on the ph to vm, passed from pillar to post 6 times each time had to verify my account... when i asked about having some ports opened on my router 3 of the customer service people thought i was talking about the physical 4 ports on the back of my router !!!!! finally got through to the so called tech guy who was going remote access my computer when he put me thorough to some other foriegn person who then tried to tell me i would be charged 20.00 for this service !!!!.

needless to say i hung up and called retentions in the hope that i would speak to someone english who would understand my plight, who then made some notes on my account, put me through to someone that could help, apparently, when this person came on the ph i told him whay i wanted and he said  do you mean the 4 ports on the back of the router !!!!!!.... i hung up! 

how hard can it be for vm to make this happen????

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Alessandro Volta
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Message 23 of 29
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Re: Ring doorbell

You don't need to have ports opened for Ring doorbell its the hub 3 in router mode thats the problem put it in modem mode and get your own wireless router with 1Gb ports.

---------------------------------------------------------------
BQM, Test for outgoing ports and L2TP VPN test
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Message 24 of 29
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Re: Ring doorbell

Hey, interesting. Which exact router did you get ? I know you can put the hub 3.0 in modem mode and plug in a better external router which keeps the signal steady (and stronger??) but which one? I tried a TP link one but couldn’t get it to work.

 

Many thanks

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Message 25 of 29
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Re: Ring doorbell

I actually sorted the problem by rebooting the hub, however I’m still interested in looking at a mesh system for the house and do away with the vm extenders, as  with the two extenders being on different networks effectively with different passwords ect  ....nothing automatically swaps to the strongest signal  .   

However I did ask that in a different thread but didn’t get a definitive answer that I understood as a layman.

 

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Alessandro Volta
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Message 26 of 29
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Re: Ring doorbell


@Dolly123 wrote:

Hey, interesting. Which exact router did you get ? I know you can put the hub 3.0 in modem mode and plug in a better external router which keeps the signal steady (and stronger??) but which one? I tried a TP link one but couldn’t get it to work.  Many thanks


Some recent recommendations on here from satisfied users of mid priced routers or wireless access points..

https://community.virginmedia.com/t5/Networking-and-WiFi/super-hub-3-WiFi-is-terrible/td-p/3965838

https://community.virginmedia.com/t5/Networking-and-WiFi/How-To-Set-Up-A-R8000-Nighthawk-Router-With...

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub3-with-Asus-RT-AC68U/td-p/3975478/page/2

https://community.virginmedia.com/t5/Networking-and-WiFi/replacing-router/td-p/3923472

https://community.virginmedia.com/t5/Networking-and-WiFi/Confused-new-router-needed-or-not/td-p/3798...

https://community.virginmedia.com/t5/Networking-and-WiFi/Superhub-3-Wifi-Issues-please-help/td-p/392...

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-3-wifi-keeps-dropping-out/td-p/3972775

https://community.virginmedia.com/t5/Networking-and-WiFi/Positive-experience-of-using-BT-Total-Home-...

https://community.virginmedia.com/t5/Networking-and-WiFi/Best-router-for-Hub-3-modem-mode/td-p/37072...


--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 27 of 29
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Re: Ring doorbell

I recently bought Ring 2 and Ring Pro doorbells and my hub isn't connecting well. I tried rebooting bust still no luck. Any help is much appreciated.

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Message 28 of 29
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Re: Ring doorbell

Hi..ive just bought the ring video doorbell 2.i cant connect to the wireless network...any ideas on how to get it connected please.

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Message 29 of 29
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Re: Ring doorbell

Well I thought I had this sorted by rebooting the sh3 but after an hour or so the problem returns. But ONLY ON THE IPAD the android mobile and Alexa spot and 5 work absolutely perfect.

so why would it be only a problem for iOS ???

 

i know I can buy a new hub and run the sh3 in modem mode but virgin have been in this game and wifi has been around long enough to do things properly so I don’t really see that as a solution to a problem that shouldn’t exist.

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