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John_GS
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Message 31 of 51
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Re: Return of Upstream Issues

Hi @gary_dexter

 

Thanks for posting. Apologies for the broadband issues. How's the upload been since posting?

 

I've contacted a colleague to help me with the levels as unsure how to proceed. I'll be in touch within a day or two with a further reply. Best,

John_GS
Forum Team


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gary_dexter
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Alessandro Volta
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Message 32 of 51
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Re: Return of Upstream Issues

Hi John,

It’s up and down - pun intended.

BQM is still absolutely horrific compared to what it was a week ago prior to the “essential works” - its looking like it was a year or so ago before networks actually did something to resolve the capacity issue 

Only achieving moderate NAT on online games now with prevalent packet loss/packet bursting.


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gary_dexter
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Alessandro Volta
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Message 33 of 51
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Re: Return of Upstream Issues

This is looking more and more like a utilisation issue - seriously what is going on!?

gary_dexter_0-1636575894413.jpeg

 


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risc19
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Message 34 of 51
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Re: Return of Upstream Issues

These are exactly the issues I reported a week or so ago.

I never got an explanation, reason or an apology.

They are clearly doing something with the network as a whole right now, I just dont know if it will ever get better.

So many posts all reporting the same sudden latency degradation and packet loss.

The only think I'm sure of is that we will never find out what is actually happening.

 

My Broadband Ping - Virgin Lagfest Modem Mode
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Akua_A
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Message 35 of 51
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Re: Return of Upstream Issues

Thank you for the update @gary_dexter.

We have further passed the details to our colleague who is looking into this for you. Once we hear back, we will be back in contact with an update.

Thanks,

Akua_A
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risc19
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Message 36 of 51
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Re: Return of Upstream Issues


@gary_dexter wrote:

This is looking more and more like a utilisation issue - seriously what is going on!?

gary_dexter_0-1636575894413.jpeg

 


I don't know, but whatever it is has now just hit mine too.

My Broadband Ping - Virgin Lagfest Modem Mode
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gary_dexter
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Alessandro Volta
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Message 37 of 51
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Re: Return of Upstream Issues


@risc19 wrote:

@gary_dexter wrote:

This is looking more and more like a utilisation issue - seriously what is going on!?

gary_dexter_0-1636575894413.jpeg

 


I don't know, but whatever it is has now just hit mine too.


my BQM seems to have levelled out now, but I did seem to have the same spike at 10pm as you had

gary_dexter_0-1636918600872.jpeg

 


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gary_dexter
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Message 38 of 51
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Re: Return of Upstream Issues


@Akua_A wrote:

Thank you for the update @gary_dexter.

We have further passed the details to our colleague who is looking into this for you. Once we hear back, we will be back in contact with an update.

Thanks,


Thanks. BQM seems to have dropped back down to “normal” now - I’m away in Italy with work for the next few days so can’t do any tests etc. until I am back

gary_dexter_0-1636918667622.jpeg

 


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risc19
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Message 39 of 51
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Re: Return of Upstream Issues


@gary_dexter wrote:

@risc19 wrote:

@gary_dexter wrote:

This is looking more and more like a utilisation issue - seriously what is going on!?

gary_dexter_0-1636575894413.jpeg

 


I don't know, but whatever it is has now just hit mine too.


my BQM seems to have levelled out now, but I did seem to have the same spike at 10pm as you had

gary_dexter_0-1636918600872.jpeg

 


Looks to me like the problem just got moved from your area to mine, thanks for that 🙂

My Broadband Ping - Virgin Lagfest Modem Mode
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Tazz
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Message 40 of 51
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Re: Return of Upstream Issues


@Tazz wrote:
Hi Kath

I am sorry but you are not going to waste more of my time with engineer visits for this same issue. IT IS NOT LOCAL as we have proven time and time again.

I will just cancel and go back to BT until city fibre finish the dig in my area... Lost my patience with you guys now and your rubbish network.


Just wanted to say I kept my word and today I left Virgin media for City Fibre FTTH. Huge difference in network quality 4ms ping to BBC 930 Mbps up and down on speed tests. Hopefully more will go this way when they can to show VM they cant mess customers around. VM may be fast but my god is the latency, reliability, packet loss and uploads shocking...