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Reset password on superhub 2

I changed my password from the default password and now can't remember it. I have tried resetting twice it but it does not work. I removed 5g but now need to put it back on. Any help will be appreciated 

 

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Re: Reset password on superhub 2

Have you tried the pinhole reset?  Push a pin in the hole and hold for 20 seconds then release for 5.  Do this 3 times and then wait about 10 mins and should be back to defaults

 

Regards

Rich

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Re: Reset password on superhub 2

Holding the reset button at the back for 30 seconds will factory reset the hub (the small hole) and will change the password to the Hu lb page as Changeme to which you can change the WiFi password as it'll also restore to default


** I work for VirginMedia but all opinions posted here are my own.
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Re: Reset password on superhub 2

Thank you for your reply but I have done this more than 3 times but there has been no change.

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Re: Reset password on superhub 2

Have you tried doing it for 30 seconds 3 times, the single 30sec doesn't always work.  Another way that sometimes works with SH2 is to unplug it, push the pin in for 30 seconds then while keeping pin in turn power back on.  Continue holding for another 30sec

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Rich

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Re: Reset password on superhub 2

I am wondering if it's broken as I cannot feel anything that can be pushed in but can heard something moving around inside.  

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Message 7 of 7
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Re: Reset password on superhub 2

You could try the "free" SH1/2/2ac upgrade/replacement scheme - see the link below - as they are trying to get everyone onto Hub3's.

If you get the - "Ooops - please call" message – then come back here for more assistance.

https://www.virginmedia.com/shop/hub-swap.html?buspart=uk_app_connect2_hubswap

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.