Posting here in the hope that someone can give some insight into what is going on. I've been suffering from 3+ weeks of broadband dropouts. 10-20 times a day. Full loss of connection, hub reset, the works. Mostly fobbed off by technical team. 'Issue with the network in the area', although the status checker has never shown that. Had a technician visit, who checked and replaced cables, replaced the wall box and isolator, was even down the manhole in the street trying to trace the fault. He confirmed to me that after speaking to his networking team, there was apparently no issue on the network. Complaint opened with apparently no resolution whatsoever.
1.5 hours on the phone to Virgin last night, spoke to 6 people! One of whom tried to convince me that 11 devices connected was 'far too many' for a 100mbps connection. Just nonsense. In the end I asked to speak to cancellations and finally reached someone helpful. As a result, I am now on 350mbps at the same price, with the bonus of now being in a cooling off period - i.e. if this is not fixed in 28 days, I am off. I am hoping that posting here will spur VM on to fix this, or at least someone can try and spot what is wrong from the logs here:
Current speed is no better than 44Mbps down, on wired or wifi
a couple of your downstream channels are way out of spec (channels 19,20) the rest look ok.. you’re seeing a lot of errors on channel 20, fewer on 19 but this is likely impacting the quality of your connection.. upstream looks ok.
network log is showing a lot of channel drops (assume it’s teh same channels). Suspect you’ll need an engineer to put this right, but you could start by checking that all of hte coax connections, both inside and outside your house, aren’t loose..
it takes a few days for a forum staffer to respond, maybe 3 - 5, so if this is urgent you’re better off calling it in (though as you’ve already done that and been fobbed off, you may prefer to wait here :p)