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CertainMusings
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Message 11 of 15
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Re: Regular Internet Drop Outs + Support Issues

Hi Sofia,

It is, yes. Beyond external connection issues I'm not sure why you might not be able to reach it?

Thanks,
Matthew

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Zach_R
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Message 12 of 15
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Re: Regular Internet Drop Outs + Support Issues

Hi @CertainMusings,

Apologies for the delayed response here. Is this issue ongoing for you today?

If so, can you confirm if your router is in router mode or in modem mode? If it's the latter then we wouldn't be able to perform full checks on it unfortunately.

Thanks,
 



Zach - Forum Team


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CertainMusings
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Message 13 of 15
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Re: Regular Internet Drop Outs + Support Issues

Hi Zach,

This is ongoing, yes.

The Hub 3.0 is in router mode - I just double-checked to be certain. Again I don't know why there's an issue reaching it? I've been able to perform tests using the Virgin Media website just fine (unfortunately, those tests don't flag any issues, as I mentioned in my original post).

Thanks,

Matthew

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Hayley_S
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Message 14 of 15
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Re: Regular Internet Drop Outs + Support Issues

Hello @CertainMusings,

 

It is still showing as offline, I will send you a private message so I can help further.

 

Look out for a plum envelope at the top right of your screen.

 

Many thanks,

Hayley
Forum Team



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Hayley_S
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Message 15 of 15
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Re: Regular Internet Drop Outs + Support Issues

Hello @CertainMusings,

 

Thank you for talking to me in private, please do let me know how the engineer visit goes 🙂

 

Have a lovely day. 

Hayley
Forum Team



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