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Message 11 of 28
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Re: Reeboots and Resets

Hello jaztim 

Sorry that you are having these issues

It sounds like it we may have an issue in the area

Let me send you a Private message to get some details 

This way I can see what may be causing this 

Speak soon

Gareth_L

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legacy1
Alessandro Volta
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Message 12 of 28
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Re: Reeboots and Resets

A issue in the area that causes a hub reset just because of a problem in the area?! Thats not a good feature!

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jaztim
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Message 13 of 28
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Re: Reeboots and Resets

Agreed, that would be ridiculous. I've 2 neighbours on virgin, none affected by router resets 

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jaztim
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Message 14 of 28
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Re: Reeboots and Resets


@Gareth_L wrote:

Hello jaztim 

Sorry that you are having these issues

It sounds like it we may have an issue in the area

Let me send you a Private message to get some details 

This way I can see what may be causing this 

Speak soon

Gareth_L


Message sent 

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Message 15 of 28
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Re: Reeboots and Resets

Thanks for your time today jaztim

Sorry that our upgrade work is affecting your service 

We will have this fixed as soon as we can 

Would you be able to let us know how things go 

Gareth_L

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Message 16 of 28
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Re: Reeboots and Resets

Thanks for your time today jaztim

Please let us know how you get on 

Gareth_L

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jaztim
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Message 17 of 28
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Re: Reeboots and Resets

Will do.

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jaztim
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Message 18 of 28
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Re: Reeboots and Resets


@Gareth_L wrote:

Thanks for your time today jaztim

Please let us know how you get on 

Gareth_L


Just a heads up, a few minutes ago the router restarted and again has factory reset..

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Message 19 of 28
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Re: Reeboots and Resets

Sorry about this.

 

Has it continued to happen?

 

Thanks,

 

Melissa_F

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jaztim
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Message 20 of 28
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Re: Reeboots and Resets

Hi its been happening for over a week  

Im expecting a new router, can you check if its on way yet please. 

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