My Hub 3 is displaying a red light where the white power light should be.
After searching the forum for help I have checked cables, rebooted, reset, done the online checks etc and I still have the red light which I believe indicates that I need a new one.
The hub is in a well ventilated area and is not hot. I do have internet at the moment but not to the usual speed/ performance standards.
I was advised by your Twitter help to make a post on here and that someone from Virgin would be able to help me order a new one as I don't use Whatsapp and I could not get through on the phone to speak to an advisor in person.