on 27-08-2022 11:55
My Hub 3 is displaying a red light where the white power light should be.
After searching the forum for help I have checked cables, rebooted, reset, done the online checks etc and I still have the red light which I believe indicates that I need a new one.
The hub is in a well ventilated area and is not hot. I do have internet at the moment but not to the usual speed/ performance standards.
I was advised by your Twitter help to make a post on here and that someone from Virgin would be able to help me order a new one as I don't use Whatsapp and I could not get through on the phone to speak to an advisor in person.
Any help would be greatly appreciated
on 28-08-2022 08:05
Hi @Shazbat01
Thank you for your post and welcome to our community.
I am sorry to hear about the issues you are having with the Hub.
As you have done all the checks and the light remains red, we will need to arrange a new hub for you.
I will send you a private message now so we can arrange this.
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
Vikki - Forum Team
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