Virgin Media Community

[Shazbat01]

My Hub 3 is displaying a red light where the white power light should be.

After searching the forum for help I have checked cables, rebooted, reset, done the online checks etc and I still have the red light which I believe indicates that I need a new one.

The hub is in a well ventilated area and is not hot.  I do have internet at the moment but not to the usual speed/ performance standards.

I was advised by your Twitter help to make a post on here and that someone from Virgin would be able to help me order a new one as I don't use Whatsapp and I could not get through on the phone to speak to an advisor in person.

Any help would be greatly appreciated

[Vikki_M]

Hi @Shazbat01

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the Hub.

As you have done all the checks and the light remains red, we will need to arrange a new hub for you.

I will send you a private message now so we can arrange this.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.