I've have a constant red light on the router (hub 3)
I have done a full factory reset (multiple times) - Reconnected all cables
My Wi-Fi is still working but drops out and the signal strength is v poor, it used to cover my house but doesn't any longer
I have to wire my laptop into the router to be able to do my work as signal dropping out is a major issue in the job I do, meaning I cant use my office.
I have tried to ring Virgin 3 times but every time after about an hour of being on hold they just cut me off without getting through to any one.
I guess all I need is a new router sending out and maybe a signal booster for my office.
I have logged an official complaint and I am still waiting for someone to contact me.
I had though Virgin was a premium service but the customer support is basically none existent, calling it poor would be a massive understatement.