Red Light on Virgin Hub

[maligerbil]

I have had a red light on my virgin media hub, it having previously been green. The hub is in a well-ventilated area and has been re-booted several times. I gather this might mean there's a problem with it. I'd be grateful for some advice on how I can get this issue resolved. 

[Travis_M]

Hi @maligerbil 

Thanks for posting on our community forum and sorry to hear about the issue with your hub.

I am going to drop you a private message now to collect some more information and investigate further so we can look at having the hub issue resolved for you, keep an eye on your inbox for a message from myself.

Regards