Both of those links go to the same (live?) BQM chart, so I can't really comment on the day to day difference for your chosen dates (although 2 May was a Sunday, so would be "quiet"), but I've looked at other examples you've posted as well (eg 11/5), and those other examples and the live BQM consistently show an over-utilisation fault. Either that, or they show a noise fault that is mysteriously absent from the small hours of the morning, and builds nicely through peak data use times - perhaps VM have bought cheap cables that only work properly at night?
I'll grant you its nowhere near as bad as many other instances of over-utilisation, but that doesn't alter the fact of what is the underlying cause of the latency of the BQM. As I said, if you're happy with that, then fine, but at the indicated levels VM won't invest to increase capacity, and probably won't even formally identify a utilisation issue.
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OK over the last week SINCE the engineer came made a new tail and "fixed" a fault in the cabinet the service is still no better. I'm getting dropouts at odd times of the day/night literally just had one where the router/modem rebooted itself both pods took a little over 30mins to reconnect
which on that day I had an outage looks like 60 mins later BUT if you consider that one is GMT other is BST then it is at that time (see below)
this is now getting annoying would it be possible for an engineer to come out swap to a better/ different modem bearing in mind that they have to also change two VM pods to the new mac address of the modem also would have to be when I'm not working (Sat Mon or Fridays) as I would also have to change the SSID & Password to the current one as this is what all my WiFi devices expect.
Thank you for getting back to us about this issue!
I'm really sorry to see that you're experiencing this problem after a technician appointment. Have looked at your account and I cannot see any area faults. However, I have taken a look at your power levels and I can see that there are some issues there.
In order to arrange a technician for you, I will have to get you to confirm a few details. I will send you a Private Message, so please look out for a purple envelope at the top of the forum page.
Yes have contacted your colleague BUT not had a response back. Darn internet literally just gone down. At this rate I WILL need my unlimited data turned on my phone and some sort of compensation. Even an unlimited data dongle for me to use within the house when the broadband drops