@Andrew-G wrote:
Calling @risc19 ! Would you care to share your experience with @martinlburke ?
Happy to share the wealth.
First off I would say that your line has more than one problem.
Having not seen your hub stats I cant tell you if there is a SNR/power level issue, I suspect there is.
There is a good chance thats what's causing your 'blips'.
HOWEVER underneath all this it looks like you have the tell-tale signs of overutilization.
See you your latency is almost perfect during the early hours of the morning?
Then when people wake up, check emails, but mostly have zoom meetings the maximum latency goes sky high. Then of course the evenings are the worst by far.
Even if you get the blips sorted you are still going to have a connection that has been over sold. Its never going to improve unless virgin invest more ££££ to the infrastructure in your area.
I have been trying to have mine fixed for 5 months now, they only just admitted what the problem is.
However they are not going to fix it, as it is not bad enough to warrant the cost to them.
It has been and absolute 100% certifiable nightmare dealing with virgin, and I'm no better off than when I started.
The short answer is a new hub4 & a new cable & new splitters wont do it.
This leaves you only one option, change ISP.