Why?? I'm in Ireland
If you are in Ireland then you will need to contact the Irish support, this forum only deals with UK support.
Mon - Fri 9am to 7pm. Sat 9am to 7pm.
Virgin Media Ireland don't have an equivalent app as far as I know.Details on their out of home WiFi service is herehttps://www.virginmedia.ie/customer-support/support-by-products/broadband/wi-free/
And the forum for Virgin Media Ireland is here https://www.boards.ie/ttforum/1546