I also have this problem, starting today. Watching on 4G ok. Have tried restarting Modem, checking router settings, all things I can think of, so far no joy. I have checked Virgin Media Broadband Status and Netflix Status also - no issues reported.
I'm sorry to hear that you're both having issues accessing Netflix whilst on your Virgin Media broadband connection. So that we can investigate this further could you please provide the following information;
Make and Model of device you are using
Operating System version the device is running
Is this affecting multiple devices connected to your Virgin Media Broadband
Do you experience the same problem whilst connected to an alternate Wifi source
If possible please provide a traceroute to Netflix and another site (This would need to be done via a PC or Laptop)
It seems like everyone having this issue is having their traffic rerouted to the US for some reason. It could be normal but did you try reaching out to netflix in order to gather more information about this issue? If you haven't, I suggest that you do and then let us know what they've told you.
I am also having this issue too (started Thursday evening). I’ve just spent an hour on the phone with Netflix. Apparently they are having multiple reports of this issue from Virgin Media users. My impacted devices:
iPhone iOS 13.2.3
iPad iPadOS 13.2.3
Apple TV 4K tvOS 13.2
interestingly Netflix is working via the browser on my Mac running Mojave 10.14.6, it can stream shows but multiple images are missing from the Netflix home page, my list, etc.