You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) .
The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you.
(The app needs to show you get download speeds under 20Mbps to be able to order the pod )
Please try following the instructions <<< here >>>
If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)
Call around 8am if possible when lines first open and are least busy.
They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month.
Thank you so much, I'll try calling them. Unfortunately the connect app doesn't work for me as it can't find the hub ( tried multiple restarts, different mobile devices etc, been like this for 18months!) - will I need the connect app to actually set the pod up do you know?
Thanks for posting and welcome to the community.
I am sorry to hear of any WiFi issues.
Please download the Connect App 👉 https://www.virginmedia.com/broadband/connect-app - you'll be able to run a wireless test in the property. This will identify and hopefully resolve any coverage issues and if a Pod is needed, you'll be prompted to order one.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill