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Re: How do I order the Wi-Fi pods?

Joining in

As no one replied to my post, let me try again: 

I would like to order Wifi Pod, as I am not getting Wifi signal in my kitchen. I am unable to connect to the App and do it that way. If someone could help me with that.



Joining in


I would like to order the Wifi Pod, as I am not getting the Wifi signal in my kitchen. I am unable to connect to the App, I tried to troubleshoot with all the methods that were mentioned and nothing worked. 



Tuning in

If you call the VM customer service they can arrange for WiFi pods to be sent. 
Pease note if you have the new 5x Hub there may be issues ordering the Wifi pods.

I was unable to order the pods through the connect app as i have the new trial 5x Hub. The 5x hub is a new trial hub that doesn't contact to the connect app.

To tell what hub you have, go to your router setting by typing in your browser, it will tell there.

Very Insightful Person
Very Insightful Person

Hi H9876 

Sorry to see you are having problems ordering the wifi pods. 

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8  a month.

I hope the following helps. You need to try using the Connect app to perform the Home Scan in the area where the signal is low(est)

The info below is a copy paste of the steps provided by @John_GS  (Forum Team) in how to order them when using the Connect app.

  • Tap Start the scan 
  • Then Start the scan again 
  • While connect to WiFi, Tap I’m ready 
  • Wait 2 mintues for Scan 
  • Scan complete, Tap continue 
  • Tap Add a room, Tap the room you're in 
  • Start the Scan (do this in every room) 
  • Scan complete 
  • Tap Optimise WiFi now if an option 
  • If so, Tap Optimise 
  • Optimisation complete, Tap Rescan room,  Tap Start Scan 
  • Tap Order a WiFi Booster if an option

If that doesn't work you can call  0800 064 3850 to order the first one 

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Forum Team
Forum Team

Hello H9876,

Thankyou for joining our Community.

Sorry though to hear about the problem with your WIFI coverage and trying to order Pods.

I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check our Logo at the  top right of your screen that would be great. 

Forum Team
Forum Team

Thank you for joining us on private message @H9876 

I have now ordered your pods as requested. 

You'll receive a Yodel tracking number via SMS and email and can use the Yodel tracking site to keep an eye on your delivery if needed. 

When the pod arrives, place this into a main socket in the same room as the router and the pod should start to blink - leave this for around 15minutes as the pod collects and pairs with the information on your router. 

Once the pod has spotted blinking, I recommend placing the pod in between the blackspot and the router, or ideally, in an area where the signal is still strong so the pod can boost the signal further into the area of the home that needs it. 

If you have made any customizations to your hub or WiFi network settings. You must change this so that both 2.4ghz and the 5ghz WiFi bands are named the same and your channel optimization is switched ON for the pod to work. 


Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 



Here to help 🙂
Virgin Media Forums Agent