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NondescriptUN
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RCS Partial Service and Lost MDD Timeout - another one

New to the forums, but taking comfort in the fact I'm not the only one having this problem.

I didn't want to spend 2hrs doing basic support with the voice team, so here I am attempting to post logs that others have.

My internet has been dropping out all the time for the last week, it's driving me completely up the wall. Also like many others, my Asus AC86U router has been complaining about the DHCP.

I just rebooted a short while ago so here's a few logs. If anything else is needed, I can provide

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NondescriptUN
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Re: RCS Partial Service and Lost MDD Timeout - another one

 

Item Status Comments

Acquired Downstream Channel (Hz)
298750000
Locked
Ranged Upstream Channel (Hz)
39399998
Locked
Provisioning State
Online

 

Upstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1298750000-3.738256 qam21
21387500003.240256 qam1
31467500002.740256 qam2
41547500002.440256 qam3
51627500001.740256 qam4
6170750000140256 qam5
71787500000.740256 qam6
81867500000.240256 qam7
9194750000-0.240256 qam8
10202750000-0.740256 qam9
11210750000-1.438256 qam10
12218750000-1.933256 qam11
13226750000-2.527256 qam12
14234750000-3.440256 qam13
15242750000-4.740256 qam14
16250750000-5.738256 qam15
17258750000-7.238256 qam16
18266750000-8.438256 qam17
19274750000-7.438256 qam18
20282750000-638256 qam19
21290750000-4.740256 qam20
22306750000-340256 qam22
23314750000-2.540256 qam23
24322750000-2.240256 qam24

 

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.950
2Locked40.950
3Locked40.360
4Locked40.960
5Locked40.9200
6Locked40.900
7Locked40.940
8Locked40.350
9Locked40.3130
10Locked40.950
11Locked38.900
12Locked33.3813934427
13Locked27.969434764114935
14Locked40.930
15Locked40.360
16Locked38.900
17Locked38.600
18Locked38.610
19Locked38.9120
20Locked38.950
21Locked40.340
22Locked40.350
23Locked40.950
24Locked40.9180

 

TimePriorityDescription
10/10/2021 12:33:58Warning!RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:33:57Warning!Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:33:00Warning!RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:32:56Warning!Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:31:29Warning!RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:31:29Warning!Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:31:08Warning!RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:31:07Warning!Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:30:58Warning!RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:30:58Warning!Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:30:36Warning!RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:30:35Warning!Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:30:28Warning!RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:30:27Warning!Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:30:05Warning!RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:30:03Warning!Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:29:51Warning!RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:29:51Warning!Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:28:53Warning!RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 12:28:53Warning!Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0;
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Tudor
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Re: RCS Partial Service and Lost MDD Timeout - another one

SNR problems on downstream channels 11 & 12.

Check with Area faults on  0800 561 0061 or if you have a VM landline 150

If no faults found:

Call Customer Services on 0345 454 1111 or if you have a VM landline 150


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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NondescriptUN
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Re: RCS Partial Service and Lost MDD Timeout - another one

Thanks a lot.

I rang customer services, who were really great actually, and they're sending an engineer.

It turns out the cable outside the house was damaged a few years ago but taped up, so perhaps worth just replacing it and seeing if that improves things.
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David_Bn
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Re: RCS Partial Service and Lost MDD Timeout - another one

Thanks for your post on our Community Forums, and a very warm welcome to you @NondescriptUN.

Pleased to hear that we've been able to assign you an engineer.

Do feel free to update us on the visit

Kindest regards,

David_Bn

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