on 10-10-2021 13:30
New to the forums, but taking comfort in the fact I'm not the only one having this problem.
I didn't want to spend 2hrs doing basic support with the voice team, so here I am attempting to post logs that others have.
My internet has been dropping out all the time for the last week, it's driving me completely up the wall. Also like many others, my Asus AC86U router has been complaining about the DHCP.
I just rebooted a short while ago so here's a few logs. If anything else is needed, I can provide
Answered! Go to Answer
on 10-10-2021 13:39
SNR problems on downstream channels 11 & 12.
Check with Area faults on 0800 561 0061 or if you have a VM landline 150
If no faults found:
Call Customer Services on 0345 454 1111 or if you have a VM landline 150
10-10-2021 13:32 - edited 10-10-2021 13:35
Item Status Comments
Acquired Downstream Channel (Hz) | 298750000 | Locked |
Ranged Upstream Channel (Hz) | 39399998 | Locked |
Provisioning State | Online |
Upstream
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 298750000 | -3.7 | 38 | 256 qam | 21 |
2 | 138750000 | 3.2 | 40 | 256 qam | 1 |
3 | 146750000 | 2.7 | 40 | 256 qam | 2 |
4 | 154750000 | 2.4 | 40 | 256 qam | 3 |
5 | 162750000 | 1.7 | 40 | 256 qam | 4 |
6 | 170750000 | 1 | 40 | 256 qam | 5 |
7 | 178750000 | 0.7 | 40 | 256 qam | 6 |
8 | 186750000 | 0.2 | 40 | 256 qam | 7 |
9 | 194750000 | -0.2 | 40 | 256 qam | 8 |
10 | 202750000 | -0.7 | 40 | 256 qam | 9 |
11 | 210750000 | -1.4 | 38 | 256 qam | 10 |
12 | 218750000 | -1.9 | 33 | 256 qam | 11 |
13 | 226750000 | -2.5 | 27 | 256 qam | 12 |
14 | 234750000 | -3.4 | 40 | 256 qam | 13 |
15 | 242750000 | -4.7 | 40 | 256 qam | 14 |
16 | 250750000 | -5.7 | 38 | 256 qam | 15 |
17 | 258750000 | -7.2 | 38 | 256 qam | 16 |
18 | 266750000 | -8.4 | 38 | 256 qam | 17 |
19 | 274750000 | -7.4 | 38 | 256 qam | 18 |
20 | 282750000 | -6 | 38 | 256 qam | 19 |
21 | 290750000 | -4.7 | 40 | 256 qam | 20 |
22 | 306750000 | -3 | 40 | 256 qam | 22 |
23 | 314750000 | -2.5 | 40 | 256 qam | 23 |
24 | 322750000 | -2.2 | 40 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 5 | 0 |
2 | Locked | 40.9 | 5 | 0 |
3 | Locked | 40.3 | 6 | 0 |
4 | Locked | 40.9 | 6 | 0 |
5 | Locked | 40.9 | 20 | 0 |
6 | Locked | 40.9 | 0 | 0 |
7 | Locked | 40.9 | 4 | 0 |
8 | Locked | 40.3 | 5 | 0 |
9 | Locked | 40.3 | 13 | 0 |
10 | Locked | 40.9 | 5 | 0 |
11 | Locked | 38.9 | 0 | 0 |
12 | Locked | 33.3 | 81393 | 4427 |
13 | Locked | 27.9 | 6943476 | 4114935 |
14 | Locked | 40.9 | 3 | 0 |
15 | Locked | 40.3 | 6 | 0 |
16 | Locked | 38.9 | 0 | 0 |
17 | Locked | 38.6 | 0 | 0 |
18 | Locked | 38.6 | 1 | 0 |
19 | Locked | 38.9 | 12 | 0 |
20 | Locked | 38.9 | 5 | 0 |
21 | Locked | 40.3 | 4 | 0 |
22 | Locked | 40.3 | 5 | 0 |
23 | Locked | 40.9 | 5 | 0 |
24 | Locked | 40.9 | 18 | 0 |
Time | Priority | Description |
10/10/2021 12:33:58 | Warning! | RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:33:57 | Warning! | Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:33:00 | Warning! | RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:32:56 | Warning! | Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:31:29 | Warning! | RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:31:29 | Warning! | Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:31:08 | Warning! | RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:31:07 | Warning! | Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:30:58 | Warning! | RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:30:58 | Warning! | Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:30:36 | Warning! | RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:30:35 | Warning! | Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:30:28 | Warning! | RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:30:27 | Warning! | Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:30:05 | Warning! | RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:30:03 | Warning! | Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:29:51 | Warning! | RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:29:51 | Warning! | Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:28:53 | Warning! | RCS Partial Service;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
10/10/2021 12:28:53 | Warning! | Lost MDD Timeout;CM-MAC=***;CMTS-MAC=***;CM-QOS=1.1;CM-VER=3.0; |
on 10-10-2021 13:39
SNR problems on downstream channels 11 & 12.
Check with Area faults on 0800 561 0061 or if you have a VM landline 150
If no faults found:
Call Customer Services on 0345 454 1111 or if you have a VM landline 150
on 11-10-2021 14:33
on 13-10-2021 14:48
Thanks for your post on our Community Forums, and a very warm welcome to you @NondescriptUN.
Pleased to hear that we've been able to assign you an engineer.
Do feel free to update us on the visit
Kindest regards,
David_Bn