Promised email about wifi pod

[Dave0509]

• Done online test only getting 6mbps in bedroom. Promised email to confirm delivery of wifi booster pod  not heard anything.

[Matthew_ML]

Hey Dave0509, thank you for reaching out and I am sorry to hear you are getting these speeds in a bedroom.

Have you checked your online account to see if it is showing any appointments at all? 

If they was ordered you should be able to see it there.

If not the best way to get a pod order is download the Virgin Connect app, from here do a scan.

If the scan picks up that you need a pod it will allow you to order some.

However they can be chargeable depending what package you on.

They are free on Volt, 1GB or Oomph bundles. 

Please let me know how you get on. Thanks 

[Dave0509]

I have already used the connect app but there is no link to order a pod. Spoke to an agent he promised an email within 4hrs to confirm delivery. There are no outstanding orders in my account. 

[Kain_W]

Hi Dave0509,

Thanks for your post and welcome back to the community.

Apologies for the issues faced with the order, we can assist with this so I've dorpped you a PM to discuss further.

The message will appear within the purple envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM Dave0509,

The Pod has now been ordered for you and confirmation will be sent in the coming days.

Do pop back up if you require further assistance.

Regards,