As an update, after chasing Virgin Media, a sub contractor visited to connect and install external cables. This involved drilling to outside of property to connect new virgin media box. Again, no communication from Virgin to tell me when this would happen or to give me the opportunity to be at home when it happened.
Later that evening I chased Virgin again for the pre-install visit. After threatening to cancel my contract, a got a call from a local engineer who visited at 5pm and was happy to chat through install options in the property.
The following day, Virgin offered me an install time between 8am and 1pm. At 1.30pm, after no engineer show, I called Virgin and asked them to contact their field technician. I got a call from the technician personally 5 mins later. Having spoken to the engineer he stated he was issued all his appointments for the day between 8am and 1pm and had no idea which were supposed to be for the afternoon slot. Anyway, Virgin is now installed and working.
So to sum up, Virgin customer services atrocious due to their foreign call centres. They unfortunately lie to you and there is a serious disconnect between departments. Uk based engineers, very good to deal with. Would I recommend, maybe. Cheaper than other ISPs but the whole process will cause you stress.
