I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks for joining me on PM. I've booked in the tech visit for the time agreed. This can also be tracked and re-arranged in your online account
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment
I’m having same issues since joining on Saturday (26 March) - we’ve got the M100 and a hub 3. Speed and signal are both erratic. Speeds fall through the floor constantly and devices just lose connection. Even when connected and speed tests show decent speeds, it’s like it takes a while to tho k about connecting before anything (hopefully) loads!
this needs to be sorted in next few days or it’s being cancelled and I’m going back to sky (for lower but much more consistent and stable broadband)
Hi rstacey51, thank you for getting in touch to let us know.
Sorry to hear of these issues with your speeds and Hub! Having had a look on our systems I can see a high number of disconnections, and some issues with the signal coming into your hub from the exchange. This will require a technician to investigate further. I will send you a PM to confirm a few details and get this booked in for you! You will find the PM in the top right corner of the page, in your Inbox.
We can return to the public thread with an update as soon as possible. All the best
We were able to get these speed and Wi-Fi issues resolved with a technicians visit! I am so pleased to hear it went well and we were able to get things sorted. Please do let us know if the issue returns or there is anything further we can do to support you!