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Please fix this issue

slowinternet11
On our wavelength

Please can you fix this issue with intermittent internet i.e NO INTERNET issue as soon as possible. It has been happening since end of April. Please, it is getting very disturbing. 

4 REPLIES 4

Ashleigh_C
Forum Team
Forum Team

Hi there @slowinternet11 

 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

 

I am so sorry that you have been experiencing issues with your connection, I can see that there was an SNR outage in your area that does seem to be corrected now. 

 

Can I ask how things are looking since your last post? Are you experiencing issues across both wired and WiFi connections?

Yes, thank you. I posted it on my other post. The outage is no more 🙂 

Long 3 weeks journey but I am glad it's over. Hopefully it wont happen again.

slowinternet11
On our wavelength

Unfortunately the issue is back !!!!

Hi slowinternet11,

 

I am very sorry, the outage has reoccurred and has an estimated fix date of 23rd My 2023.

 

We are sorry for any inconvenience this may cause, our engineers will get this resolved as quickly as possible. 

Vikki - Forum Team


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