on 09-03-2023 21:23
Permanent orange light on, never green lights. Although my Ethernet connection is good all the time I’m getting big variations in speed over Wi-Fi when I do speed tests. I turn off all my devices with the exception of my laptop which I use for the test. Upload speeds are always consistent. The download speed is well below my Ethernet speed and well below the speed my laptop is capable of. I am never more than 15 metres from my hub. When I use the laptop at my mothers house I get much better results from her hub 4. I can’t help feeling that there must be an issue with my hubs Wi-Fi. I recently received a Wi-Fi booster as part of my new package and this hasn’t improved my speeds. Been on phone for two nights now, was told I’d get a hub 5 sent out and then I would need to be upgraded for an extra £26 a month!!
on 09-03-2023 21:43
on 11-03-2023 14:21
Hub 3 permanent orange light. Reboot green for about a minute then orange again, very warm. WiFi problems all over the house. PlayStation unable to go online. Been on phone twice ‘ran tests ‘nothing wrong with it’ second guy says you need to upgrade speed £26 a month more. Said they will flag for techs, asked for a call from technician said ok but no call. If your a new customer you get the new stuff but leave loyal customers with failing old equipment
on 11-03-2023 14:24
Should add, Sam knows speed test in any other room can’t see hub
11-03-2023 17:56 - edited 11-03-2023 18:15
This is the same post you made on Thursday. Dont double post.
Have you checked everything I suggested?
on 13-03-2023 18:12
Hello boltybabe.
Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your speeds over WIFI.
I did run a quick check on the Hub and can see one of the downstream power levels are out of range.
I'd like to take a look into this for you, as we will need to arrange an engineer visit.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L