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benjamin_hunt66
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Partial Service (DS Only)

Hi All,

 

I've been having issues now with VM for well over a month, i have had an engineer come and swap out the old series three router with a new one after a new splitter and the coax cable terminations were cleaned up. Today I have this error on my router below. Where downstream pre and post are very high again. Can anyone advise what the issue is?

28/09/2021 18:48Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
28/09/2021 18:48Warning!Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
28/09/2021 18:48Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
28/09/2021 18:48Warning!Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
28/09/2021 18:48Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13787500003.235256 qam31
22267500004.326256 qam12
32347500004.330256 qam13
42427500004.332256 qam14
52507500004.332256 qam15
62587500003.730256 qam16
72667500003.927256 qam17
82747500003.726256 qam0
92827500003.925256 qam0
102987500003.926256 qam0
113067500003.731256 qam22
123147500003.730256 qam23
133227500003.525256 qam24
143387500002.928256 qam26
153467500002.529256 qam27
163547500002.431256 qam28
173627500002.429256 qam29
183707500002.529256 qam30
193867500003.436256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked3515620
2Locked26.3219084114859778
3Locked30.311646444263860
4Locked32.64137541102178
5Locked32.6232070010221
6Locked30.5747918910483
7Locked27.9155366201784327
8Locked26.911748217906855
9Locked25.922022617805433
10Locked26.739492417642362
11Locked3144706860
12Locked30.448667000
13Locked25.260624516420821
14Locked28.21608076718110
15Locked29.7100964690
16Locked31.123145540
17Locked29.961206580
18Locked29.5214332115723190
19Locked36.320
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risc19
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Re: Partial Service (DS Only)

Wow, you have a super noisy line there.

Virgin will need to investigate, but just make sure the cable is connected tightly and reboot it.

There is little else you can do.

My Broadband Ping - Virgin Lagfest Modem Mode
benjamin_hunt66
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Re: Partial Service (DS Only)

Hi, that’s exactly what I thought but it’s the second time this has happened in as many months, it has been rock solid for years and notice a correlation between wet weather. Thanks for your feedback and I will report online.

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Zoie_P
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Re: Partial Service (DS Only)

Hi Benjamin_hunt66,

Thanks for your post 🙂 

I am sorry to hear you have been having issues with your service, I can see you have been in touch. What did we advise, how has your service been since your post?

Zoie

Zoie
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