Partial Service (DS Only)

[benjamin_hunt66]

Hi All,

I've been having issues now with VM for well over a month, i have had an engineer come and swap out the old series three router with a new one after a new splitter and the coax cable terminations were cleaned up. Today I have this error on my router below. Where downstream pre and post are very high again. Can anyone advise what the issue is?

28/09/2021 18:48	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
28/09/2021 18:48	Warning!	Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
28/09/2021 18:48	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
28/09/2021 18:48	Warning!	Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
28/09/2021 18:48	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	378750000	3.2	35	256 qam	31
2	226750000	4.3	26	256 qam	12
3	234750000	4.3	30	256 qam	13
4	242750000	4.3	32	256 qam	14
5	250750000	4.3	32	256 qam	15
6	258750000	3.7	30	256 qam	16
7	266750000	3.9	27	256 qam	17
8	274750000	3.7	26	256 qam	0
9	282750000	3.9	25	256 qam	0
10	298750000	3.9	26	256 qam	0
11	306750000	3.7	31	256 qam	22
12	314750000	3.7	30	256 qam	23
13	322750000	3.5	25	256 qam	24
14	338750000	2.9	28	256 qam	26
15	346750000	2.5	29	256 qam	27
16	354750000	2.4	31	256 qam	28
17	362750000	2.4	29	256 qam	29
18	370750000	2.5	29	256 qam	30
19	386750000	3.4	36	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	35	1562	0
2	Locked	26.3	2190841	14859778
3	Locked	30.3	11646444	263860
4	Locked	32.6	4137541	102178
5	Locked	32.6	2320700	10221
6	Locked	30.5	7479189	10483
7	Locked	27.9	15536620	1784327
8	Locked	26.9	117482	17906855
9	Locked	25.9	220226	17805433
10	Locked	26.7	394924	17642362
11	Locked	31	4470686	0
12	Locked	30.4	4866700	0
13	Locked	25.2	606245	16420821
14	Locked	28.2	16080767	18110
15	Locked	29.7	10096469	0
16	Locked	31.1	2314554	0
17	Locked	29.9	6120658	0
18	Locked	29.5	2143321	15723190
19	Locked	36.3	2	0

[risc19]

Wow, you have a super noisy line there.

Virgin will need to investigate, but just make sure the cable is connected tightly and reboot it.

There is little else you can do.

[benjamin_hunt66]

Hi, that’s exactly what I thought but it’s the second time this has happened in as many months, it has been rock solid for years and notice a correlation between wet weather. Thanks for your feedback and I will report online.

[Zoie_P]

Hi Benjamin_hunt66,

Thanks for your post 🙂 

I am sorry to hear you have been having issues with your service, I can see you have been in touch. What did we advise, how has your service been since your post?

Zoie

[benjamin_hunt66]

Hi Zoe, apologies for the very delayed reply. I think this has been solved but not really checked recently. I have seen an authentication error in the logs but will have to check in a week or so as I am not at home.

[Carley_S]

Hi @benjamin_hunt66

Great to hear that this could be resolved for you. Please let us know once you have returned home to check if you have any further issues or concerns. All the best.