Packet loss started this week

[JoeC87]

So I play fifa mainly on the xbox series S

Last week my connection was 'great' 18ms, less than 1 ms jitter 0% packet loss.

I played some games last night, and noticed stuttering at times checked the EAs  connection  quality tool and noticed some packet loss fully wired connection. 

So I run the xbox connection test and that also gives me 1% packet loss (ive never had packet loss since joining virgin media nearly 4years I've been with them) also noticed my xbox upload speed has tanked I'm on 600/40 but getting 600/9

I've run speed tests on PC and that's normal 600/40 and I've also run packet loss test on the pc and I'm still getting packet loss on the pc.

I've tried several things myself

Hardware reboot, disconnected all devices,power cycle reboots.

Not sure what else I can do, I know this packet loss seems minimal but as someone who's used to no packet loss  this is noticble for me.

Testing this morning and I'm still experiencing packet loss, this is on HUB3.0 and here are the stats from it. 

Time Priority Description

07/08/2022 07:15:56	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 00:35:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2022 22:53:42	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 23:20:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 19:03:39	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 14:36:45	notice	NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:58	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:58	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 14:29:1	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 14:28:56	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 14:28:56	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 14:28:56	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 14:28:56	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 14:28:56	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2022 14:01:52	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2022 10:35:21	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2022 10:35:21	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2022 08:48:26	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2022 05:41:26	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

when doing packet loss test its on receiving mainly. 

[jbrennand]

Its just building up - it only became live ~3pm - need to leave it a full 24h - but looks like there are some packet losses appearing - red fringe at the top.

Your link in message 8 gives a 404 error...................

[JoeC87]

yeah i noticed my live link was giving me 404 on my phone, but not PC so not sure.

but here's an update

and yep consistant Packet loss for the last 6hrs or so 🙂 

[JoeC87]

so update after nearly 24hrs

So yep, something up with my connection.. 

I know Virgin media are going to be doing some works in my post code tomorrow but I would like to know if this work has anything to do with what's going on with my connection.

[jbrennand]

Keep your eye on the BQM see if the red fringe disappears when the work is complete.

Meanwhile... what devices have you got plugged into the Hub on ethernet cables?

There have been several threads on here recently where similar BQM problems were eventually pinned down to a dodgy piece of connected kit. Bad connectors on ethernet cables and faulty network switches being high on the list of suspects

[JoeC87]

Via cable;

My PC

Virgin v6 tivo Box

Xbox series S

Tried with then all disconnected and all WiFi devices disconnected still got packet loss on xbox and pc tests.

I did extend my tivo box two weeks ago with cable supplied by virgin due to moving my TV but everything was fine after doing so.. the packet loss started week later as I initially thought it was that.

[JoeC87]

Thanks for your help 🙂

but it seems things are back to normal had a text 30mins ago saying F010028798 had been fixed, i now have 0% packet loss on Xbox tests after several tests upload speed back to normal

and i've not seen anymore packet loss on the BQM will keep and eye out though could be pure 'luck'

[Reece_MH · Accepted solution]

Hi @JoeC87,

Thanks for popping back with an update. I'm glad to hear things are working as normal again since receiving your the fix notification. Please let us know if you experience any further problems, or have any other queries and we'll be happy to help.

Cheers,