I'm sorry you haven't received a PM from our Team. I'll pop you one now, so we can confirm that we have the correct account. Please look out in the top-right of our forums and there will be a purple envelope
Thank you so much for providing me with the additional few days of data via PM. I've sent an email to your local Area Field Manager for some further support on this to see what we can do to get things back to normal again.
Unfortunately, I can't give an exact timeframe on a response as the Area Field Manager also does engineering work so will not have access to their emails consistently. I'll reach out once I've had a response. Feel free to pop me any further updates or changes 🙂