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jinsakaisama
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Message 11 of 17
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Re: Packet loss for 2 years no improvement

Okay that’s fine, so how do we process a tech coming out do I call or would I be getting a private message? 

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jinsakaisama
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Message 12 of 17
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Re: Packet loss for 2 years no improvement

Hello @Travis_M sorry I’m new to using this forums but yeah can send a tech out. Would you need to message me or something? 

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jinsakaisama
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Message 13 of 17
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Re: Packet loss for 2 years no improvement

Still waiting on response or shall I call on phone for technician I’m lost 😕

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Reece_MH
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Message 14 of 17
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Re: Packet loss for 2 years no improvement

Hi @jinsakaisama,

 I'm sorry you haven't received a PM from our Team. I'll pop you one now, so we can confirm that we have the correct account. Please look out in the top-right of our forums and there will be a purple envelope

Thanks,
 

Reece - Forum Team


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Reece_MH
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Message 15 of 17
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Helpful Answer

Re: Packet loss for 2 years no improvement

Hi Ifsana,

Thank you so much for providing me with the additional few days of data via PM. I've sent an email to your local Area Field Manager for some further support on this to see what we can do to get things back to normal again.

Unfortunately, I can't give an exact timeframe on a response as the Area Field Manager also does engineering work so will not have access to their emails consistently. I'll reach out once I've had a response. Feel free to pop me any further updates or changes 🙂

Cheers,

Reece - Forum Team


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jinsakaisama
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Message 16 of 17
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Re: Packet loss for 2 years no improvement

Thank you so much for your help and information very good service. Is it possible I  could pop you a message to see when the field manager has looked into the issue and fixed it? 

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Matthew_ML
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Message 17 of 17
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Re: Packet loss for 2 years no improvement

Hey jinsakaisama, thank you for getting back to us.

Yes of course it is okay, please do keep us updated on this. Thanks 

 

Matt - Forum Team


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