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PIX-LINK Repeater/Router Password not recognised

Dear All,

 

I hope you are in good health, wherever you are.

I'm trying to get my Pix-link Repeater to work, but to no avail. I must say that I am not a broadband specialist and technical things ofter leave me scratching my head.

 

The Router is recognised by all of my devices and is providing a good signal, but each time I try to connect it says that the WPA2 password is not recognised. I presume that this is simply the WiFi password that is printed on the hub, with no added prefix or suffix?

Has anyone a clue about a solution? I have already come up with one that involves a lump hammer.

 

Many thanks.

 

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Re: PIX-LINK Repeater/Router Password not recognised

Hi,

Most repeaters will have a WPS button on them, try plugging the repeater in as close to the hub as possible and press and hold the WPS button on the hub for 20 seconds then press the WPS button on the repeater for 20 seconds, they should then pair up.

If this doesn't work it may not be compatible with our hub, if this is the case I would suggest downloading the Virgin Connect App where you can do a WiFi check of the house and order boosters from us if needed.

Thanks Chris





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Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: PIX-LINK Repeater/Router Password not recognised

hi check to see that your repeater does not have its own password,failing that pin reset the unit and remarry to the hub using the wps buttons and do this next to each other in the same room


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Re: PIX-LINK Repeater/Router Password not recognised

Hi Chris,

 

Thanks for the reply. I'll follow your instructions and get back to you.

 

Kind regards

Lawrence

 

 

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Re: PIX-LINK Repeater/Router Password not recognised

Hi,

 

Thanks for the reply. That is what the instructions on the box suggested as well. I'll give it a go. I really appreciate your help.

 

Kind regards

Lawrence

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Re: PIX-LINK Repeater/Router Password not recognised

If it's the same issue I had, essentially the repeater seems to setup by default without a password (even if I think the instructions say that the same password would be set). I had to use an ethernet cable to get it sorted. 

--If you think my answer helped - please provide me with a Kudos rating and mark as Helpful Answer!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Re: PIX-LINK Repeater/Router Password not recognised

Sign into your router  (192.168.0.1) using your router password (not SSID password)

Go to Advanced Settings, Wireless, WPS

at the bottom click Add Client (unsure whether I needed to Apply Changes but if your router doesn't immediately start searching then click it) - click the WPS button on Pix-Link device and wait...patiently

Spent a good few hours on several days at my dad's trying to fix this darn thing...took it home with me and tried the normal stuff YOU'VE all been trying (like any competent person would) then tried this'n'that (expecting to "somehow" lose my internet) until I clicked that wonderful...Add Client button - checked connected devices....and there it was  Wireless-N

HTH

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Re: PIX-LINK Repeater/Router Password not recognised

Hi Phil,

Thank you for taking the time to reply. I'm afraid that I've now given in and added a Virgin booster, which is working perfectly. I hope that this reply helps someone else though!
Kind regards,
Lawrence
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Re: PIX-LINK Repeater/Router Password not recognised

Sorry I didn't get to help earlier.

I only found your post by Google search and after reading thread...I needed to find the answer.

Thing is... although it's a fix....once you power off/unplug repeater you have to go through the same process again AFAIK and understand....unless I've done something incorrectly.

Got the repeater working in the home but he needed repeater in the shed - after unplugging repeater is when I lost "connected device" but after going through above stages I was able to return "connected device".

 

 

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