For the past year we've had the same plan - 100M Broadband. Due to an error in billing at the beginning, a recurring discount was applied by the salesperson so that the correct price (which was promised to us on the phone) could be charged. Now after 11 months that discount has disappeared on our bill and we can't manage to get in touch with anyone at Virgin to get it sorted and get the correct price again. Any thought on how to get this fixed? Thank you so much!
You will need to speak to VM, either the regrades team, or the retentions team and megotiate a new package price. You will probbaly receive a better offer from the retentions team.
You could try the text messaging service. Just send a text with a description of regrade (or cancellations) to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, and either select regrades, or thinking of leaving us,butbest to call at 8am to avoid call queues
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali