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Matteo28
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Outside box broken - non VM customer

Hi, I’ve just moved into a house which has a VM box on the wall outside. The cover is missing and the wires are exposed.

Other threads have read that VM have fixed this , but I imagine they were existing customers. Does anyone know if VM would come and remove / fix the box for a non customer? I am with Vodafone broadband which uses another system. I’m worried about the exposed wires.

Thanks 

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jbrennand
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Re: Outside box broken - non VM customer

A VM person will respond on here but it can take a few days, and its in their interests to remove and terminate the cables correctly - before you just rip the whole lot out and put it in a skip 🙂

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
John_GS
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Re: Outside box broken - non VM customer

Hi Matteo28,

Thanks for posting and welcome to the community. Sorry to hear of the exposed wiring and I do wish to help you get this sorted. I shall send you a PM to get some address details and then reach out to the local Field Manager for your area for guidance on how to sort this.

Kind regards,

John_GS
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John_GS
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Re: Outside box broken - non VM customer

Thanks for joining me on PM Matteo28

I've sent the details provided to your local field manager and I'll come back to you when I have a further update.

Best,

John_GS
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John_GS
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Re: Outside box broken - non VM customer

Hi @Matteo28

I've heard back from the field team, they've said this was sorted this past weekend. 

Let me know if you need further assistance.

Best,

John_GS
Forum Team


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