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Outside box broken - non VM customer

Matteo28
Joining in

Hi, I’ve just moved into a house which has a VM box on the wall outside. The cover is missing and the wires are exposed.

Other threads have read that VM have fixed this , but I imagine they were existing customers. Does anyone know if VM would come and remove / fix the box for a non customer? I am with Vodafone broadband which uses another system. I’m worried about the exposed wires.

Thanks 

1 ACCEPTED SOLUTION

Accepted Solutions

John_GS
Forum Team
Forum Team

Hi @Matteo28

I've heard back from the field team, they've said this was sorted this past weekend. 

Let me know if you need further assistance.

Best,

John_GS
Forum Team


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See where this Helpful Answer was posted

4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person
A VM person will respond on here but it can take a few days, and its in their interests to remove and terminate the cables correctly - before you just rip the whole lot out and put it in a skip 🙂

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

John_GS
Forum Team
Forum Team

Hi Matteo28,

Thanks for posting and welcome to the community. Sorry to hear of the exposed wiring and I do wish to help you get this sorted. I shall send you a PM to get some address details and then reach out to the local Field Manager for your area for guidance on how to sort this.

Kind regards,

John_GS
Forum Team


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John_GS
Forum Team
Forum Team

Thanks for joining me on PM Matteo28

I've sent the details provided to your local field manager and I'll come back to you when I have a further update.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @Matteo28

I've heard back from the field team, they've said this was sorted this past weekend. 

Let me know if you need further assistance.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill