on 09-05-2022 08:49
Hi, I’ve just moved into a house which has a VM box on the wall outside. The cover is missing and the wires are exposed.
Other threads have read that VM have fixed this , but I imagine they were existing customers. Does anyone know if VM would come and remove / fix the box for a non customer? I am with Vodafone broadband which uses another system. I’m worried about the exposed wires.
Thanks
Answered! Go to Answer
on 16-05-2022 09:11
Hi @Matteo28
I've heard back from the field team, they've said this was sorted this past weekend.
Let me know if you need further assistance.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 09-05-2022 15:00
on 11-05-2022 16:05
Hi Matteo28,
Thanks for posting and welcome to the community. Sorry to hear of the exposed wiring and I do wish to help you get this sorted. I shall send you a PM to get some address details and then reach out to the local Field Manager for your area for guidance on how to sort this.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 13-05-2022 16:34
Thanks for joining me on PM Matteo28
I've sent the details provided to your local field manager and I'll come back to you when I have a further update.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 16-05-2022 09:11
Hi @Matteo28
I've heard back from the field team, they've said this was sorted this past weekend.
Let me know if you need further assistance.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill