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Message 11 of 18
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Re: Outage in DA15

Still have no internet. Anyone had any updates as to when it’s likely to be fine. They usually give eta. 

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Message 12 of 18
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Re: Outage in DA15

Just calling them now but after being told 2-3 hours then 24-48 hours the last time I called I hold out little hope of anything meaningful.  

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Message 13 of 18
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Re: Outage in DA15

Well still no update on their system about the issue or a timeframe for a fix.  The guy on their end said he would escalate it to try and get some answers so maybe we may have some idea what is going on soon.

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Message 14 of 18
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Re: Outage in DA15

Hi talexander

 

Thanks for your post and a very warm welcome to you!

 

I'm sorry to her you've been having issues with your connection

 

The outage appears to have cleared, can you please reboot the router for me?

 

Kindest regards,

 

David_Bn

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Message 15 of 18
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Re: Outage in DA15

Still down for me

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Message 16 of 18
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Re: Outage in DA15

Hi Tim,

 

Have you attempted a Pin Hole Reset on the hub? This will return the hub to its factory settings but can help customers resolve their broadband issues - https://www.virginmedia.com/help/virgin-media-reset-your-hub

 

Kindest regards,

 

David_Bn

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Message 17 of 18
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Re: Outage in DA15

I spoke to someone and put a formal complaint in. They said it would be done by 1600 on 14/07/2020. Ridiculous

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Message 18 of 18
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Re: Outage in DA15

Mine has miraculously spring in to life since 1330. Maybe tour complaint has found a target.

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