on 30-01-2023 14:48
Three rooms in my (small) house have zero connectivity.
I have scanned each room and ones which will scan show in the tool, with a couple below 20M.
No option to order pods comes up.
Currently have wifi working in only three rooms of a two bedroom terrace!
I have added an old booster to cover one room but I seem to be stopped from ordering as when I test some rooms the app errors as there is zero coverage.
I can't find anywhere to make contact with a human.
This is my last resort! Help!
on 30-01-2023 15:17
on 30-01-2023 15:21
Please try following the instructions <<< here >>>
If that doesn't work you can also call 150 from a VM landline or mobile, or 0345 454 1111 from any other phone to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)
Call around 8am if possible when lines first open and are least busy.
They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month.
A member of the Forum Team may pick this up for you in a day or two.
on 01-02-2023 15:54
Thanks for your post on our Community Forums @Django2000, and a very warm welcome to you!
Sorry to hear of the issues with the Wi-Fi services, and the difficulty you've faced ordering Wi-Fi pods.
Check out the purple envelope in the top right hand corner for a private message from and we'll be able to place an order for you, once data protection has been passed on the account.