Hi @HANNALEVIKIAN,
Thank you for coming back to us.
After taking another look at your account, I can see that the area outage has now been resolved.
Can you keep us updated and let us know if your connection has improved at all? We recommend rebooting your equipment and monitoring your connection over the next 24 hours to see if your issue is still recurring.
Please keep us updated on this if you can.
Thanks!