Virgin Media Community

[Paulina_Z]

Hi @HANNALEVIKIAN,

Thank you for coming back to us.

After taking another look at your account, I can see that the area outage has now been resolved.

Can you keep us updated and let us know if your connection has improved at all? We recommend rebooting your equipment and monitoring your connection over the next 24 hours to see if your issue is still recurring.

Please keep us updated on this if you can.

Thanks!

[HANNALEVIKIAN]

Hi Paulina,

Still having same outages issues and orange light still present on hub.

Please can you send a new hub to see if this resolves the issue? As it has been effecting our working from home for a while now.

Thanks,

Hanna

[Beth_G]

Hi Hanna,

I'm sorry to hear the issue is still ongoing  and this is affecting working from home, I can appreciate your frustration with this.

I'll pop you over a PM now so I can arrange an engineer visit - if the hub requires a replacement, they can fit in a new one for you during the appointment.

Beth

[Beth_G]

Hi Hanna,

Thanks for confirming your details with me via PM.

That engineer appointment has been booked for the agreed slot. Do let us know how the visit goes, and if there's anything else we can help you with in the meantime.

Kind regards.

Beth