Thanks for coming back to us HANNALEVIKIAN,
I've been able to run a flow on our systems and can see that we've identified a network issue over several days which is affecting multiple customers in your area.
There is a high percentage of customers in the street whose power levels aren't quite right.
This is likely to cause connectivity and performance issues.
Our engineering teams have been automatically notified of the issue and will will need to send a network technician to the cabinet to fix the issue. We will fix the issue as soon as possible.
Apologies for any inconvenience this may cause you
Kindest regards,
David_Bn