Virgin Media Community

[sheyac]

I'm unable to opt out of the WiFi hotspot setting under my profile. I've tried different browsers/devices.

It appears this has been a problem for over a year with multiple people encountering the same issue. It shouldn't be this hard to opt out!

[sheyac]

Can someone from Virgin help with this problem? I am trying to opt out of the WiFi hotspot option.

[Steven_L]

Hey sheyac,

Sorry to hear that you're having issues opting of WiFi sharing.

I can arrange this for you but would need to pass account security to be able to get this done for you.

I will drop over a private message in a moment, please look out for this message and we can get the process started.

Regards

Steven_L

[Steven_L]

Thanks for confirming your details @sheyac.

I have attempted to do this via our system and I have also been unable to do this, so I have raised this with our IT team and I will be in touch as soon as this has been resolved.

Regards

Steven_L

[davidkcting]

Dear Steven,

I have the same problem of being unable to opt out of the Wifi sharing service. Would you be able to help? Thanks.

Regards,

david

[legacy1]

Just use modem mode.