Just been on a call with Sam from 150, after 45min wait in queue I have 20mins with him before we got cut off at 1h 5mins - thanks Virgin Mobile!
Anyway - after he made usual checks etc he said nothing wrong with network etc, I asked him to check records and after some more time on hold he came back to say the matter had been escalated to Network Engineering and they were investigating, I know this as they have been involved since the middle of August, when Jason one of the Network Engineers attended my house and happily told me he could get over 35meg upload from my house but could not get the same through my equipment, said I needed another V3 hub, (even though this would be my second in 3 weeks) and then happily left.
So does anyone know how to reach Network Engineering and how do I get an update from them, or when can I expect them to fix the problem, or even get a call from them to let me know what's happening?
What a saga and a waste of every ones time.
🙂