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dan1997
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No wifi with full house working

The WiFi went down earlier today and after ringing virgin they said we need an engineer to come. This has been scheduled for Monday, meaning we will have no Internet for 3/4 days, in a house where four people are working from home. 

Is there any way Virgin can come out earlier than Monday? We’re desperate to have the wifi restored, as it is so essential to our work. Does anyone have any suggestions? 

Thank you in advance! 

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sophist
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Re: No wifi with full house working

Unless you subscribe to a service with better SLA's (e.g. virgin media business provides a next day engineer for faults) then unfortunately not - you'll have been given the next available slot for an engineer visit. 

Ashleigh_C
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Re: No wifi with full house working

Hi @dan1997

 

Thank you so much for your post and welcome to our Community Forums! We are so happy to have you here, although I am so sorry to hear you have been having this loss of connection.

 

Can I ask if the engineer visit went ahead? If so is everything fixed for you? 

Ash_C
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dan1997
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Re: No wifi with full house working

Hey, 

Yes the engineer came in the morning and is all sorted now! 

Thank you. 

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