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Kath_F
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Message 11 of 17
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Re: No ranging response received- T3 Timeout

Hi Marissa, 

Thanks for coming back to us here in the community. 

I've taken a look at the account and all is looking good in terms of the power levels, signal levels and overall stats. The area is all good now too with no maintenance work continuing. 

Due to this and the fact that your ethernet connection is working, the issues you are having are related to WiFi. Our engineers aren't able to resolve these as they are to do with the environment. 

Please have a look at these links as they will help you to optimise your wireless network to improve things:

Please keep us posted on how you get on. 

Thanks,

Kath_F
Forum Team




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Marissa_c
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Message 12 of 17
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Re: No ranging response received- T3 Timeout

thanks for your reply.

I’m sure youre right and that it is to do with the wifi, but it has been working fine for years. When this happens (sometimes several times a day) it is very sudden, all the devices in all rooms of our flat drop the connection and the green wifi light goes on and flashes on the router. Its not a case of being in a wifi ‘blind spot’ - there really does seem to be something wrong with the router.

please advise.

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John_GS
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Message 13 of 17
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Re: No ranging response received- T3 Timeout

HI @Marissa_c

Thanks for coming back to us. Upon doing a system check today, there is an SNR (signal to noise ratio) issue on one of the upstream channels. This will require a service technician. 

I'll send you a PM now to get some details and have this booked in.

Best,

John_GS
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John_GS
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Message 14 of 17
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Re: No ranging response received- T3 Timeout

Hi @Marissa_c

Thanks for joining me on PM. Just to update the thread, the engineer visit has been booked in.

This can be tracked in your online account where you can also re-arrange the visit if needs be as well.

Let us know how it goes,

Best,

John_GS
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John_GS
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Message 15 of 17
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Re: No ranging response received- T3 Timeout

Hi @Marissa_c

Thanks for your message. If you log in to your online account you'll be able to reschedule the visit 🙂

Best

John_GS
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cgreengrass9099
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Message 16 of 17
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Re: No ranging response received- T3 Timeout

I have been hunting a cause of some increasing regular LAN drop outs 3 or 4 a day either wired or wireless after a couple of years of rock solid stability.  I have a bad set of upstream T3 timeouts as well no T4 timeouts. I have an engineer visiting tomorrow to look at Hub3 settings.  If it solves the problems I have then many thanks for the steer. 

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Travis_M
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Message 17 of 17
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Re: No ranging response received- T3 Timeout

Hi @cgreengrass9099

 

Thanks for posting on our community forum!

 

How is your service performing after the tech visit?

 

Regards

Travis_M
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